Browsing by Author "Rossato, Chiara"

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Improving online food ordering and delivery service quality by managing customer expectations: evidence from Italy

Bonfanti, Angelo; Rossato, Chiara; Vigolo, Vania; Vargas Sánchez, Alfonso (Emerald, 2023)

Purpose - Since the outbreak of the Covid-19 pandemic, many restaurants and catering businesses have introduced or improved online food ordering and delivery services (OFODSs). This study aims to identify service quality ...
Partner selection strategies of SMEs for reaching the Sustainable Development Goals

Castellani, Paola; Rossato, Chiara; Giaretta, Elena; Vargas Sánchez, Alfonso (Springer Science and Business Media LLC., 2023-06)

The paper aims to investigate the characteristics of SMEs' partners that can better contribute to the achievement of the SDGs. Given the explorative nature of this research, a qualitative methodology is adopted, with a ...

Now showing items 1-2 of 2

Improving online food ordering and delivery service quality by managing customer expectations: evidence from Italy

Bonfanti, Angelo; Rossato, Chiara; Vigolo, Vania; Vargas Sánchez, Alfonso (Emerald, 2023)

Purpose - Since the outbreak of the Covid-19 pandemic, many restaurants and catering businesses have introduced or improved online food ordering and delivery services (OFODSs). This study aims to identify service quality ...
Partner selection strategies of SMEs for reaching the Sustainable Development Goals

Castellani, Paola; Rossato, Chiara; Giaretta, Elena; Vargas Sánchez, Alfonso (Springer Science and Business Media LLC., 2023-06)

The paper aims to investigate the characteristics of SMEs' partners that can better contribute to the achievement of the SDGs. Given the explorative nature of this research, a qualitative methodology is adopted, with a ...