Thesis Collection
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Browsing by Author "Bonfanti, Angelo"
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Improving online food ordering and delivery service quality by managing customer expectations: evidence from Italy
Bonfanti, Angelo; Rossato, Chiara; Vigolo, Vania; Vargas Sánchez, Alfonso
(Emerald, 2023)
Purpose - Since the outbreak of the Covid-19 pandemic, many restaurants and catering businesses have introduced or improved online food ordering and delivery services (OFODSs). This study aims to identify service quality ... -
The contribution of manufacturing companies to the achievement of sustainable development goals: an empirical analysis of the operationalization of sustainable business models
Bonfanti, Angelo; Mion, Giorgio; Brunetti, Federico; Vargas Sánchez, Alfonso (Wiley, 2022-08)
This study aims to identify the sustainable business practices operationalized in the sustainable business models of manufacturing companies and highlights these companies' contributions to achieving Sustainable Development ...
