Browsing by Author "Al-Ababneh, Mukhles M."

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Achieving service recivery through service innovation in the hotel industry: The critical role of employee empowerment

Al-Ababneh, Mukhles M.; Masadeh, Mousa A.; Al-Sabi, Samer M.; Al-Badarneh, Mohammad B. (Universidad de Huelva, 2021)

Research in service recovery and service innovation has attracted significant attention in recent years but few studies have focused on achieving service recovery through service innovation. The current study aims to ...

Now showing items 1-1 of 1

Achieving service recivery through service innovation in the hotel industry: The critical role of employee empowerment

Al-Ababneh, Mukhles M.; Masadeh, Mousa A.; Al-Sabi, Samer M.; Al-Badarneh, Mohammad B. (Universidad de Huelva, 2021)

Research in service recovery and service innovation has attracted significant attention in recent years but few studies have focused on achieving service recovery through service innovation. The current study aims to ...