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dc.contributor.authorVelcu-Laitinen, Oana
dc.contributor.authorYigitbasioglu, Ogan M.
dc.date.accessioned2012-11-22T08:37:59Z
dc.date.available2012-11-22T08:37:59Z
dc.date.issued2012
dc.identifier.urihttp://hdl.handle.net/10272/6171
dc.description.abstractThe purpose of this paper is to identify and empirically examine the key features, purposes, uses, and benefits of performance dashboards. We find that only about a quarter of the sales managers surveyed in Finland used a dashboard, which was lower than previously reported. Dashboards were used for four distinct purposes: (i) monitoring, (ii) problem solving, (iii) rationalizing, and (iv) communication and consistency. There was a high correlation between the different uses of dashboards and user productivity indicating that dashboards were perceived as effective tools in performance management, not just for monitoring one‟s own performance but for other purposes including communication. The quality of the data in dashboards did not seem to be a concern (except for completeness) but it was a critical driver regarding its use. This is the first empirical study on performance dashboards in terms of adoption rates, key features, and benefits. The study highlights the research potential and benefits of dashboards, which could be valuable for future researchers and practitioners.en_US
dc.language.isoengen_US
dc.publisherUniversidad de Huelvaen_US
dc.rightsAtribución-NoComercial-SinDerivadas 3.0 España
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/es/
dc.subject.otherDashboardseng
dc.subject.otherPerformanceeng
dc.subject.otherMeasurementeng
dc.subject.otherPerformance managementeng
dc.subject.otherPresentation formateng
dc.subject.otherDisplay formateng
dc.subject.otherVisualizationeng
dc.subject.otherGraphseng
dc.titleThe use of dashboards in performance managementen_US
dc.typeinfo:eu-repo/semantics/articleen_US
dc.rights.accessRightsinfo:eu-repo/semantics/openAccess


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