Background: The presence of preanalytical errors is a
recurring fact in all areas of healthcare that send samples
to laboratories. Increasing the knowledge of possible
sources of error in the preanalytical phase has been the
objective of this group during the last 10 years.
Methods: In this study, descriptive research has been carried out using professionals’ opinions obtained by means of
the Strengths, Weaknesses, Opportunities, and Threats
method in a focus group.
Results: The opinions expressed within the focus group
have emphasised the importance of patients’ safety and
willingness for the introduction of a computerized analytical
module. The most commented weakness in both hospitals
was the transport of samples through the pneumatic tube.
Improving the duration of workers’ contracts, especially in
the laboratory, and creating a circuit for professional’s
localization during the work shift to facilitate potential error
solving are some opportunities for the future.
Conclusions: Different approaches have been developed
depending on the healthcare scenario. For this, establishing a flow of information between the different professionals allows identifying identical aspects through a priori, different points of view. The line to follow is to improve the
safety of the patient and also to give professionals an
opportunity to express themselves.